Effective Date: September 2026
At Ifti Shop, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. This Refund & Return Policy outlines the terms, conditions, and step-by-step procedures for returns, exchanges, and refunds in compliance with European Union consumer rights (EU Directive on Consumer Rights) and global e-commerce guidelines.
1. 30-Day Return Window
We offer a 30-day return policy. You have 30 calendar days from the date you receive your item to request a return or exchange.
To be eligible for a return:
- The item must be unused, unworn, unwashed, and in the same condition that you received it.
- The item must be in its original packaging with all tags, labels, and protective seals intact.
- You must provide a valid proof of purchase (order number or receipt).
2. Return Shipping Costs & Restocking Fees
- Defective, Damaged, or Incorrect Items: If you receive a damaged, defective, or incorrect product due to our error, Ifti Shop will cover 100% of the return shipping costs or send a free replacement immediately.
- Change of Mind / Customer Preference: If you are returning an item due to a change of mind, sizing issue, or personal preference, the customer is responsible for the direct costs of return shipping.
- Restocking Fees: We do NOT charge any restocking fees on returned items.
3. How to Initiate a Return
To start a return, please follow these steps before sending any items back:
- Contact Customer Support: Email us at support@iftishop.com or call us at +1 (917) 590-8237 with your Order Number and the reason for return (include photos if the item is damaged or defective).
- Receive Return Authorization: Our support team will review your request within 24–48 hours and provide you with a Return Merchandise Authorization (RMA) and exact return instructions.
- Ship the Item: Pack the item securely in its original packaging and send it to our official return processing address below.
Official Return Address:
Ifti Shop – Returns Department
Carrer Del Doctor Pages 69, Ent 1
Santa Coloma De Gramenet 08923, Barcelona, Spain
Note: Returns sent back without prior authorization or contact with support will not be accepted.
4. Refund Process & Timelines
Once your return is received and inspected at our warehouse:
- Inspection Notification: We will send you an email confirming receipt of your returned item and whether your refund has been approved.
- Refund Method: If approved, your refund will be processed automatically to your original payment method (Credit Card, PayPal, etc.).
- Processing Time: Refunds typically post to your account within 5 to 10 business days, depending on your credit card company or financial institution.
- Original Shipping Fees: Original shipping charges (if applicable) are non-refundable unless the item arrived damaged or defective.
5. Exchanges & Damaged Goods
- Exchanges: The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
- Damaged or Faulty Items upon Delivery: Please inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us within 48 hours of delivery at support@iftishop.com so we can evaluate the issue and make it right.
6. Non-Returnable / Exempt Items
Certain types of items cannot be returned due to hygiene or safety regulations:
- Perishable goods (such as food, flowers, or plants)
- Personal care items, intimate apparel, or sanitary goods once unsealed
- Gift cards and downloadable software products
7. Order Cancellations
If you need to cancel an order, please contact us immediately at support@iftishop.com. If your order has not yet been processed or dispatched, we will issue a full immediate refund. If the order has already been shipped, you must wait to receive the package and follow our standard return process.
8. Customer Support & Legal Contact
If you have any questions regarding our Refund & Return Policy, please reach out directly:
- Business Name: Ifti Shop
- Physical Address: Carrer Del Doctor Pages 69, Ent 1, Santa Coloma De Gramenet 08923, Barcelona, Spain
- Customer Support Phone: +1 (917) 590-8237
- Customer Support Email: support@iftishop.com
- Operating Hours: Monday – Friday, 9:00 AM – 6:00 PM (CET)
