Refunds & Returns Policy

At Ifti Shop, we want you to have a simple and transparent shopping experience. This Refunds & Returns Policy explains our order cancellation, return, refund, and damaged-item procedures.

Order Cancellation

You may request cancellation of an order before it has been shipped. If you need to cancel or change your order, please contact us as soon as possible at support@iftishop.com or +1 (917) 590-8237.

We cannot guarantee cancellation once an order has been processed or shipped. If an order has already shipped, you may follow our standard return procedure after delivery.

30-Day Returns

We accept eligible returns within 30 days of delivery.

To qualify for a standard return, the item must be unused, unworn, and returned in its original condition and packaging. Items that arrive damaged, defective, or materially different from the product description are handled separately under the damaged or defective item section below.

Please contact us before returning any product so that we can review your request and provide the correct return instructions.

How to Request a Return

1. Contact support@iftishop.com and provide your order number and a brief description of the reason for the return.
2. For damaged, defective, or incorrect items, please provide clear photographs or relevant information when requested.
3. Once approved, our support team will provide return instructions. Please do not send an item back before receiving confirmation from our team.

Return Shipping Costs & Fees

• Change of Mind / Customer Preference: For returns due to a change of mind, ordering the wrong item, or personal preference, the customer is responsible for return shipping costs.
• Damaged, Defective, or Incorrect Items: If an item arrives damaged, defective, or incorrect, Ifti Shop will cover 100% of the return shipping cost or issue a free replacement immediately.
• Restocking Fees: No restocking fee is charged for approved returns.

Return Processing & Refunds

After an approved return is received and inspected at our warehouse, we will process your refund to the original payment method within 5 to 10 business days.

Once issued by Ifti Shop, the time required for funds to appear in your account depends on your payment provider or financial institution. If a returned item does not meet applicable return conditions, we will contact you to explain the available options.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at support@iftishop.com. Include your order number and clear photos showing the issue so we can arrange a replacement, exchange, or refund.

Return Conditions & Exceptions

• Items returned after the applicable 30-day return period may not be eligible for a refund.
• Items that have been used, altered, or damaged after delivery do not qualify for a change-of-mind return.
• Certain perishable, intimate, or hygiene-sensitive goods cannot be returned once unsealed.
• Custom duties or local taxes imposed by destination customs are the customer’s responsibility.

Sale Items & Exchanges

• Sale Items: Discounted items may be returned under the same 30-day return policy unless stated otherwise on the specific product page.
• Exchanges: To exchange an item, return the original item following the standard return process and place a new order online.

Official Return Shipping Address

Please ship all authorized returns to our central processing location:

Ifti Shop – Returns Department
Carrer Del Doctor Pages 69, Ent 1
Santa Coloma De Gramenet 08923
Barcelona, Spain

(Please contact support before shipping to obtain your Return Authorization).

Late or Missing Refunds

If your approved refund has not appeared in your account, first check your original payment method and allow additional processing time for your bank. If you still have not received your refund after 10 business days, please contact us at support@iftishop.com.

Contact Us & Support

If you need assistance with a return, refund, replacement, or exchange, please reach out to us:

• Email: support@iftishop.com
• Phone: +1 (917) 590-8237
• Address: Carrer Del Doctor Pages 69, Ent 1, Santa Coloma De Gramenet 08923, Barcelona, Spain
• Support Page: Contact Us